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RyanHeyward93
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Super HUb 2 cutting out

My super hub 2 has been constantly dropping it's connection for around 4/5 days now and then it comes back on after around 5 minutes, however last night it cut out completely and I've had no internet since... all I've got is a flashing green arrow, any ideas??
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Re: Super HUb 2 cutting out

Hi RyanHeyward93,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I've picked up an issue with your upstream power levels. This is likely causing the fluctuations you've mentioned. I'd like to send you a technician to adjust these levels and take a look at your Superhub 2.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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