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xkopite
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Streaming is pixelated

My daughter installed the Sky go app on my laptop and I normally watch the football with no issues but recently when Im watching it or anything else live it buffers and it pixelates. Can anyone help pls?

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stevedh2
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Message 2 of 7
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Re: Streaming is pixelated

Is the laptop connected via wifi or wired, if wifi could you test it wired so we can work out if its a wifi issue or an internet issue.

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xkopite
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Message 3 of 7
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Re: Streaming is pixelated

Its wifi connected

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stevedh2
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Message 4 of 7
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Re: Streaming is pixelated

Is there any way to do a quick test wired ?

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xkopite
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Message 5 of 7
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Re: Streaming is pixelated

How do I do that, please.

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Tsar
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Message 6 of 7
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Re: Streaming is pixelated

Connect your laptop to SH via ethernet cable. Switch off wifi on your laptop. Goto www.speedtest.net and record the download speed. Switch on wifi on your laptop. Disconnect the cable. Go to the location in your house where you normally watch the football and run the speed test again. Record the result.

 

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xkopite
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Message 7 of 7
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Re: Streaming is pixelated

Thanks for that, just have to get an ethernet cable.

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