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St_VS_RCC
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Still sitting below 2Mbps on 50 Mbps Scheme

Hi,

  This is (at least) the third/fourth day after running diagnostics in which my direct connected speeds using the SuperFibre package (with an advertised 50 Mbps download) is sitting at under 2 Mbps. I consistently have the service 'diagnostic' not complete at around 20-30% on the web, and have called with no avail to the symptoms. I have done hard-resets on my router, and am only checking using direct connection (the wifi has become nearly unusable). Any help?

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Forum Team
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Re: Still sitting below 2Mbps on 50 Mbps Scheme

Hi St_VS_RCC,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


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