I have been in contact with Spotify because I have 3 devices and none of them will run Spotify on my virginmedia wi-fi. They have tried everything their end and we have narrowed it down to an issue with the wi-fi, which would explain why all 3 devices are crashing. If I switch wi-fi off on my phone, the Spotify app works fine, then crashes each time I re-enable wi-fi. The laptop and desktop PC both just crash instantly on opening spotify. Has anyone else had this issue? Is there a fix please? Thanks
Thanks for your reply Samantha. By 2.4 GHz network, do you mean 2G? My connection is already on 2G. I will attempt to use a wired setting and let you know the result.
On my mobile device, it would give the error message 'no storage found - check the device storage setting'. I use an SD card and spotify mentioned checking this for errors, however this seems to be a Red Herring since the crash does not happen when using mobile data, and also happens on my PC and laptop.