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gwlevans
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Sporadic internet connection just got much worse

Hi,

 

My internet connection seems to have got much worse today. Could someone please take a look at these router stats, the high post RS Errors look concerning. I reset the counters about 10 hours ago without restarting the router.

Thanks for looking,

Gareth

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)267000000275000000283000000291000000N/A307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedUnlockedLockedLockedLocked
Channel ID9101112N/A141516
Modulation256QAM256QAM256QAM256QAMUnknown256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.952000N/A6.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
N/AI=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-8.76-9.17-9.46-9.12N/A-7.66-8.12-8.37
RxMER (dB)29.7630.4830.3128.75N/A29.0225.9926.32
Pre RS Errors91782284116489212150564581181839208N/A8113573110916582331044830096
Post RS Errors1731886576396N/A12146911219775988190801

 

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Superuser
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Re: Sporadic internet connection just got much worse

your downstream power is way to low as is the SNR. you will need a eningeer out to correct that.

you can wait about 7 days for vm here to book one or call in to get one booked.

if you call in please post back to let us know.

thanks
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gwlevans
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Re: Sporadic internet connection just got much worse

Thanks,

An engineer is booked for Wednesday.

 

Thanks again for your help.

 

Gareth

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gwlevans
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Re: Sporadic internet connection just got much worse

Hi,

 

Engineer came round today adjusted the power levels and supplied a Superhub 3 all seems to be working fine now.

 

Thanks for your help,

 

Gareth

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