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james1999855
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Spiking ping, packet loss issues

Hello, I have recently been dissatisfied with the quality of my internet connection. Both the download and upload speed seem to be perfect whenever I do a speed test. However, the problem is much different.

*Disclaimer*

I've had this problem before, and it lasted over 1 month. I went away on holiday for a couple of weeks, and the internet issues went away, until yesterday the same problem started again. 

What is the problem?

When I am gaming, I just freeze for at least 5 seconds, which typically happens once every 2 minutes. As you can imagine, this will be very frustrating having an inconsistent internet connection. I went on CMD, and typed the command " ping google.com -t" while gaming. What I found was a "request timeout message" every time I froze in game. It is my internet keeps on losing connection for a short period of time

https://gyazo.com/ca55d51238599f13760329f133b610b7

Furthermore, the "packet loss" seems to increase drastically to 50% just after I stop freezing in game, and quickly goes down to 0%: https://gyazo.com/22ca6cd05161ceb2ca7ce17635627c8c

If you could get back to me, that would be great

-James

 

 

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james1999855
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Re: Spiking ping, packet loss issues

Hello, Here is my:

Network log: *******************************

Upstream: https://gyazo.com/5d5dcde593eb41e8453a12b178ac8b50

Downstream: https://gyazo.com/bb7e9ac855555b9c6c04e4efa521c829

 

[MOD EDIT: Inappropriate link removed from this post. The network log was displaying your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
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Re: Spiking ping, packet loss issues

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

Also let us know how you are connecting to the Super-hub.

 


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james1999855
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Re: Spiking ping, packet loss issues

Hello, Here is my:

Network log: *******************************

Upstream: https://gyazo.com/5d5dcde593eb41e8453a12b178ac8b50

Downstream: https://gyazo.com/bb7e9ac855555b9c6c04e4efa521c829

 

[MOD EDIT: Inappropriate link removed from this post. The network log was displaying your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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james1999855
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Re: Spiking ping, packet loss issues

I'm not sure what to do now to try and fix this problem. Any more advice?

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Forum Team
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Re: Spiking ping, packet loss issues

Hi james1999855, 

 

Sorry to see you are experiencing issues whilst gaming. I have been able to locate your account and took a quick look at the connection, I haven't been able to detect any obvious issues with it at the moment. 

 

I'd love to get some more information from you to get your problem sorted so can I please ask are you experiencing these problems when wired or wireless? Can you please try playing your game with a wired/Ethernet connection and disconnect all other devices that are connected wired/wirelessly and see how it runs.

 

Love to see how you get off so let us know when you have been able to try this. 

 

Cheers 

Mike 

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