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Londonlook
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Speed drop over wifi

Hi there

I wonder if someone can help .

I am using superhub 3 and have had couple of issues recently.

My speed drops every now and then when i am on 5 or 2.4 ghz . I have to restart the router or restart the wifi on the router to re gain the original speed.

This issue has been noticed regardless of the distance between my wifi device or router and same issue on other wifi devices.

I tried to change channels and type of wifi from the drop down menu but not much of success.

Any ideas ?

Thanks
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Londonlook
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Re: Speed drop over wifi

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Re: Speed drop over wifi

Hey Londonlook,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

I do apologise for the connection problems you're experiencing. I've taken a look at your connection this evening and noticed quite a few time-outs.

 

I'd like to get an engineer around to take a look at this.

 

I'll drop you a PM (purple envelope, top right) to confirm the appointment info.

 

Speak with you very soon,

Take care.

Heather_J

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Londonlook
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Re: Speed drop over wifi

Hi Heather

Thank you very much for your help .

I appreciate your knowledge and result of the test you conducted.
I seem to think its related to the wifi part of the service. However i m very keen to have your engineer testing the line and the equipment and rectify any issue he may notice .
I sent you a PM replying to you .

Thanks in advance
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