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Poochie88
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Slow upload speeds

Hi, I am in the TW9 area and for the last few weeks we have been having a poor internet experience. My wife works on CITRIX and it has been unusable at times. Download speeds seem fine but upload speeds are much lower than they used to be. Should we just contact Virgin and report or could there be something wrong with our set up that we can fix ourselves?  Thanks in advance.Screen Shot 2017-03-23 at 6.14.42 am.png

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Re: Slow upload speeds

Hey Poochie88,

Thanks for joining the community, great to see new members Smiley Happy

Sorry to hear about your connection problems. I've taken a look and noticed that we're currently working on a general network fault in your area right now. This should be resolved this evening.

Would you please update us in a day or two and if you're still struggling we will happily investigate further.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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