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madfish
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Slow speeds and drop outs for 2 weeks

I have been having problems with  speed and drop outs for two weeks and it's really starting to annoy. I usually have my Superhub 2 in passthrough mode to my TP-Link router and thought it may be an issue there however last night I took that out the equation and it's still the same. Even on wired connection I struggle to get 15-20mb and the connection on wifi dies all the time. The online test says my equipment is fine but i'm still getting the problem. Sometimes after 6-7 reboots I may get it working but it does not last long.  I did look at the network log and i'm getting loads of T3 time out errors so I assume this may have something to do with it, can anyone help!!

http://beta.speedtest.net/result/6137786775.png

http://beta.speedtest.net/result/6137806678.png

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madfish
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Re: Slow speeds and drop outs for 2 weeks

OK update...

I kept an eye on the log and finally got this message:

 

This then drastically improved speed: http://beta.speedtest.net/result/6137891469.png

So I think I'm getting to the bottom off the issue, can you advise what my next course of action should be?

 

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Forum Team (Retired) Adam_L
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Re: Slow speeds and drop outs for 2 weeks

Hi madfish, 

Thanks for letting us know about your issues with slow speeds and drop outs, I apologise for any troubles incurred.

I have tested the connection from here for you and I noticed that both of your upstream power levels are too high and will need to be looked at by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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