Welcome to the community. It's nice to have you here.
Sorry to read that you are having issues with your broadband connection.
I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004389494 and has a review date of 5th April.
Do you get these slow speeds at all times of the day?