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Floorlayer_wale
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Slow Broadband and connection problems

I'm having a lot of problems with my broadband . I'm on the 200mb package but I'm only getting around 30mb max . Problem is its cutting out and loosing connection all the time day and night . Iv had an engineer out who changed all connections and a new router but he said there wasn't much else he could do and that virgin would have to get another company (forgot the name) to try and find out what's the problem. Any info or what I could do ?
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Re: Slow Broadband and connection problems

Hi Floorlayer_wale,

 

Welcome to the Community!

 

Really sorry to hear you've got on-going issues with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Modem SNR as well as a high number of timeouts in the count. This should be something our technicians can sort out.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment and discuss this further with you.

 

Speak soon Smiley Very Happy

 

Josh


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