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Owlandbear
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Service outage Sheffield S6

Absolutely furious with the terrible service in the S6 area this weekend. No broadband or On Demand TV since Friday (someone at Virgin really needs to look up 'intermittent' in the dictionary...). No mention of any issues in the service status (naughty fibbers!). People on the phone say it's been going on since February 1st and not scheduled to be fixed until the 8th.
The promise of credit to the account is barely a substitute for those of us who need to work from home. What a shame our contract expires in mid-March...😡
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Re: Service outage Sheffield S6

Hi Owlandbear,

 

Welcome to the forum and sorry to hear you've had issues with disconnection. I've just checked your connection and can see that the area fault affecting you has now been resolved. Are you still seeing any drop outs? how is your connection now?


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Owlandbear
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Re: Service outage Sheffield S6

Well, it's fixed now because we had to wait TWELVE DAYS for an engineer to come and sort it out. The outage had blown something out at the junction box apparently.

I think it's fair to say we won't be renewing our contract with Virgin Media when it's up in 6 weeks. There had better be a refund and compensation for the half-day's annual leave which was required. Astonishingly poor service.Smiley Mad

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