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harrynorris
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Service keeps dying

We've had a virgin media connection for about a fortnight now, and pretty much daily all internet will just cut out for some time (tried wireless and wired) - can anyone help?!

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Forum Team (Retired) Adam_L
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Re: Service keeps dying

Hi harrynorris, 

Thanks for posting! I am sorry to hear about your issues with your broadband connection. I apologise for any inconvenience caused.

I have tested things from this side for you and I noticed that both of your upstream power levels are too low and will need an engineer to attend in order to resolve things for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


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