Given that a reply from a member of the Virgin staff here could take a week or more to reply I suggest a phone call is needed. [Making sure your hub is switched on prior to call] Off hand I would say your hub could have died, replacement required! [That could take another 3-5days] If you call Virgin opt for the 'leaving us' option, have a decent chat with an english member of staff. Hope something is sorted out to your satisfaction.
Sorry to hear that your Hub isn't working since your power cut, it sounds like we need to get a replacement to you.
Apologies also for not getting back to you sooner, we are busy at the moment and multiple posts in the same thread does put you to the bottom of the queue as we work on posts based on the latest post date.
I'll drop you a PM (purple envelope, top right) to confirm your delivery address.
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