Menu
Reply
  • 1
  • 0
  • 0
mrspuddin
Joining in
68 Views
Message 1 of 3
Flag for a moderator

Samsung phone and Superhub

I have a Samsung J3 that will not stay connected to wi-fi.
I have tried rebooting both phone and hub, I have tried changing the name of my network and I have spoke to someone at VM who got it connected but now it has lost it again.
It says authentication error.
Any other suggestions???
0 Kudos
Reply
  • 7.59K
  • 322
  • 1.28K
Forum Team
Forum Team
45 Views
Message 2 of 3
Flag for a moderator

Re: Samsung phone and Superhub

Hi mrspuddin

Thanks for dropping by with your J3 query and welcome to the community Smiley Happy

I appreciate the phone you have is disconnecting from the Wi-Fi and that must be frustrating Smiley Sad

If you take a look at our Phone Support site and select the make and model of your phone then check out our helpful information there, this may allow you to permanently get a connection back on the Wi-Fi.

If you're still having issues once you've run through the troubleshooting our support pages offer then please give our teams a call on 150 or 0345 454 1111 for them to support you further.

Let us know how you get on Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 95
  • 1
  • 16
barmyarmy66
Up to speed
37 Views
Message 3 of 3
Flag for a moderator

Re: Samsung phone and Superhub

Try Settings>WIFI and forget your network.

Reboot your phone and try to connect.

0 Kudos
Reply