If I connect the SH3, it says "updating" and it then stayed like that for the last five hours. I've just pulled the plug and gone back to my old modem (again). Everything is now working perfectly with the old modem back in place.
it nomaly takes time on updateing SH3 max time it should of took is 30 mins then reboot after when it finshed it or you can try reset botton on the back you need to ring up to actice your account with the account number and stuff you have have a mac adreesss i think you missed ringing up to actice your sh3 it should not take 5 hours
Using VIVID 350 Optical Fibre, Mix TV, Talk Weekends
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
Your service may be active but you still technically have to activate the hub virgin do this on there end so that your hub is authorised on there equipment outside your home and then starts to work (this stops people using there own equipment and makes it so only one hub can be used at a time) if you were able to put your old hub back on and it connected then your Hub3 was never actually authorised which is why it got stuck for such a long time, it may be worth calling support explaining to them what you are trying to do then they can manually activate the hub3 for you
ok, I did that and it shows 6.88Mbps download and 5.61Mbps upload.
This is even further way from 100Mbps.Any other speed tester I can use? (they all give the same basic message).
If I switch to London server, it's higher on download, worse on upload;
If I use Newbury (the 'optimal server), it's better on both but still a factor of 10 delinquent on download.
It's odd that 12.15Mbps is "slower than 59% of the UK", but 11.60Mbps is "faster than 54% of the UK".
Before I had the SH3, the old modem was hitting 90Mbps, guess I could go back to that one again for a while at least. This speed is a problem for me because I work at home using VNC (I'm disabled). I've been going into the office this week, because the link is just too slow (and bombs out completely every now and again). I've had these problems every time I plumb in the SH3.