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SteveTurnbull
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SH3 Ethernet drop outs - Modem mode has followed :(

Thought Id start again

4 days ago I lost all Ethernet connections, WIFI was OK.

https://community.virginmedia.com/t5/Networking-and-wireless/WIFI-is-good-all-cable-connections-disc...

So 1 day and 15 hrs later and it falls in a heap again.

What to do  - revert and start again or redo the Modem Mode that has worked for a short time?

 

Can I have my SH2 back please?

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SteveTurnbull
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Re: SH3 Ethernet drop outs - Modem mode has followed :(

Current state of the modem

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12990000003.938.6256 qam21
2323000000438.6256 qam24
33150000003.938.6256 qam23
43070000003.738.6256 qam22
52910000003.937.6256 qam20
6283000000438.9256 qam19
72750000003.938.6256 qam18
82670000003.938.9256 qam17
92590000003.938.6256 qam16
10251000000438.6256 qam15
11243000000438.9256 qam14
12235000000438.6256 qam13
132270000003.738.6256 qam12
142190000003.538.9256 qam11
152110000003.238.6256 qam10
162030000003.438.9256 qam9
171950000003.438.6256 qam8
18187000000338.6256 qam7
191790000002.538.6256 qam6
201710000002.537.6256 qam5
211630000002.538.9256 qam4
221550000002.538.9256 qam3
231470000002.738.6256 qam2
241390000002.537.3256 qam1

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

660300000ATDMA47.816 qam64000005120
553700000ATDMA47.816 qam64000005120

 

Network Log Date And Time Error Number Event Description

2017-02-22 20:33:32.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-22 21:14:54.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-22 21:26:12.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-22 21:26:12.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:22.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-23 18:31:13.002417164308Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:21.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-24 21:56:47.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-24 23:47:21.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-25 01:00:49.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-25 17:17:45.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-25 20:27:38.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-25 21:00:03.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-26 03:19:19.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:20.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-26 11:19:22.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:39.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-26 11:22:37.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-26 11:22:53.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:21.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Orange logs ar todas since its gone wrong again....

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Forum Team (Retired) Adam_L
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Re: SH3 Ethernet drop outs - Modem mode has followed :(

Hi SteveTurnbull, 

Thanks for letting us know about your issues with your Hub 3.0 having ethernet drop outs, I apologise for any troubles, I will do my very best to help resolve this for you.

I have tried to test your connection from here, however I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed with diagnosing your issues.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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