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WubbyWubby
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SH2 Internet dropping out

So we recently moved house and had the internet installed about a week or 2 ago but as of late (Maybe a day or two ago) the internet keeps dropping several times a day from anywhere up to 5m at a time (Ethernet and wireless) it all started happening when we had to have the electric shut off, here's some basic info :

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Any help is appreciated, thanks.

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Re: SH2 Internet dropping out

Hello WubbyWubby,

 

Thanks for posting on the community. It's nice to have you here.

 

My apologies you are having an issue with your broadband connection.

 

From the information you provided, the downstream power levels are too low, the upstream is locked onto one channel and running too high. For this I would like to arrange for an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam

 


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