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paulod
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Rubbish wifi and constant wired disconnects

I have a superhub 2 and it's been hopeless since I got it. The SH1 we had before our speed boost was rock solid, only after changing the hub has things gone pear shaped, old hub no longer works as I've also tried that option

Wifi drops several times every day and even wired sometimes drops out for no reason, reboot normally cures for a while.

I did try phoning but the advice given was something I'd already tried several times and I don't want to have to reset my router every hour or so.

I've been told to post in here and I may get some help.

Network Log with ip's removed

Network Log

First TimeLast TimePriorityError NumberDescription
28/11/2016 21:14:46 GMT28/11/2016 21:14:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 21:14:44 GMT28/11/2016 21:14:44 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 21:11:08 GMT28/11/2016 21:11:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 21:11:06 GMT28/11/2016 21:11:06 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 21:11:04 GMT28/11/2016 21:11:04 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 16:42:45 GMT28/11/2016 16:42:45 GMTError (4)68010302DHCP WAN IP - 
28/11/2016 16:41:45 GMT28/11/2016 16:41:45 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
28/11/2016 15:31:37 GMT28/11/2016 15:31:37 GMTError (4)68010302DHCP WAN IP - 
28/11/2016 15:30:35 GMT28/11/2016 15:30:35 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
28/11/2016 12:05:48 GMT28/11/2016 12:05:48 GMTError (4)68010302DHCP WAN IP - 
28/11/2016 12:04:45 GMT28/11/2016 12:04:45 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
28/11/2016 09:38:12 GMT28/11/2016 09:38:12 GMTError (4)68010302DHCP WAN IP - 
28/11/2016 09:37:14 GMT28/11/2016 09:37:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/11/2016 09:37:12 GMT28/11/2016 09:37:12 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
27/11/2016 18:01:25 GMT27/11/2016 18:01:25 GMTError (4)68010302DHCP WAN IP - 
27/11/2016 18:00:24 GMT27/11/2016 18:00:24 GMTError (4)68000407TOD established

 

Downstream

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)243000000235000000251000000259000000267000000275000000283000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID109111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)4.704.794.504.003.272.903.023.51
RxMER (dB)36.8436.8437.0936.8436.8436.8436.6136.84
Pre RS Errors141949961089630979369393323
Post RS Errors295314430317941339338303
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paulod
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Re: Rubbish wifi and constant wired disconnects

Does anyone at VM ever read these posts or reply to them???

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Forum Team
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Re: Rubbish wifi and constant wired disconnects

Many thanks for your post paulod and apologies for the fault experienced. Smiley Sad

 

I've had a look at the equipment levels and there does appear to be an issue with the SNR upstream level.

 

I'd like to arrange for an engineer to take a look at this.

 

I've sent you a private message so that we can get this sorted for you.

 

Speak to you soon,

 

Nat_J


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paulod
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Re: Rubbish wifi and constant wired disconnects

After engineers visit he concluded that my SH2 was indeed duff - as I'd been telling online chat and phone help all along - and installed a Hub 3.0 which has been faultless and also much improved wifi signal strength and speed.

So if anyone is having trouble skip web chat and phone, post in here and you have much more chance of getting a helpful response.

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