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fedupofkent
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Rubbish Hub

Help with new hub please.    Had to change to new hub after holding off for about a year as internet connection was dropping every few minutes.   New hub installed - now wi if non existent.   Connection on ALL wi if devices drops at least 10 times a day and at some times every 5 minutes.   Called support, ran a check, did something then said it should be O K, it was, for the rest of that day, now back to having to reset everything continuously.    This is progress??   Have no faith support will be of any help.     Have called Sky, having to pay for a line installed has to be better than this.   Bad show virgin, we have TV, Broadband, Phone and mobile with you and expect better.

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vircom
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Re: Rubbish Hub

It sounds as if support did fix something during your call to them as it ran okay for a day. Have you called them again to report that the fix did not last?
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Forum Team
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Re: Rubbish Hub

Hello fedupofkent,

Thanks for joining the community, great to have you here Smiley Happy

Sorry to hear about the troubles with your wireless connections.

Have you tried changing your wireless channel yet? Often this will help with problems caused by wireless interference. This is probably what the agents on the phone have been doing when you call, you might need to try a few different channels to find the one that works best in your environment.

I hope this helps,

Take care.

Heather_J

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