I've been having issues with my router for a while now. The WiFi cuts out constantly making it impossible to surf the web or anything, and on Ethernet it takes multiple refreshes to get pages to load and it's driving the whole family crazy now!
The router is placed in a good position and never used to cut out.
Is it possible to get one replaced through here or do I need to ring support?
Sorry to hear you're having trouble with your connection.
I've run a diagnostic and it looks like it may be an issue with the equipment itself. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.
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