Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Prudenceman
Settling in
265 Views
Message 1 of 5
Flag for a moderator

Router "Guest" feature

I have a guest feature on my Virgin Superhub 3.0. I am planning to use it when I let the property. My question is can a tenant over-ride the guest feature by performing a reset using the reset button, then logging on to the router using the default user name and password?

0 Kudos
Reply

Helpful Answers
  • 17.64K
  • 1.64K
  • 3.07K
Superuser
Superuser
519 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Router "Guest" feature

Yes, they can.

The Guest feature is not designed to lock anyone out of the Hub 3.0 if they have unattended access. It's there to separate someone's access from the rest of the devices connected to the main Hub 3.0 network.

However if there are no other devices connected, gaining access to the primary SSID and password doesn't give anyone any additional access to your billing account or ability to change details or services.

**********************************
I work for Virgin Media - but all opinions posted here are my own
  • 17.64K
  • 1.64K
  • 3.07K
Superuser
Superuser
493 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Router "Guest" feature

Customers can't install anything onto the Virgin Media Hubs. Doesn't matter which Wireless network they have access to.

Any activity on the Guest network is still the ultimate responsibility of the account holder.
**********************************
I work for Virgin Media - but all opinions posted here are my own

All Replies
  • 17.64K
  • 1.64K
  • 3.07K
Superuser
Superuser
520 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Router "Guest" feature

Yes, they can.

The Guest feature is not designed to lock anyone out of the Hub 3.0 if they have unattended access. It's there to separate someone's access from the rest of the devices connected to the main Hub 3.0 network.

However if there are no other devices connected, gaining access to the primary SSID and password doesn't give anyone any additional access to your billing account or ability to change details or services.

**********************************
I work for Virgin Media - but all opinions posted here are my own
  • 2
  • 0
  • 0
Prudenceman
Settling in
258 Views
Message 3 of 5
Flag for a moderator

Re: Router "Guest" feature

Thanks. It was hacking the router for malware installation or other sinister purposes I was worried about. Is there any way round that risk?

0 Kudos
Reply
  • 17.64K
  • 1.64K
  • 3.07K
Superuser
Superuser
494 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Router "Guest" feature

Customers can't install anything onto the Virgin Media Hubs. Doesn't matter which Wireless network they have access to.

Any activity on the Guest network is still the ultimate responsibility of the account holder.
**********************************
I work for Virgin Media - but all opinions posted here are my own
  • 3.99K
  • 202
  • 897
cybmole
Community elder
222 Views
Message 5 of 5
Flag for a moderator

Re: Router "Guest" feature