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Registered: ‎19-06-2017
Message 1 of 5 (178 Views)

Router "Guest" feature

I have a guest feature on my Virgin Superhub 3.0. I am planning to use it when I let the property. My question is can a tenant over-ride the guest feature by performing a reset using the reset button, then logging on to the router using the default user name and password?

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Superuser
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Message 2 of 5 (345 Views)
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confirmed by Prudenceman
‎19-06-2017 16:13

Re: Router "Guest" feature

[ Edited ]

Yes, they can.

The Guest feature is not designed to lock anyone out of the Hub 3.0 if they have unattended access. It's there to separate someone's access from the rest of the devices connected to the main Hub 3.0 network.

However if there are no other devices connected, gaining access to the primary SSID and password doesn't give anyone any additional access to your billing account or ability to change details or services.

**********************************
I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Message 4 of 5 (319 Views)
Helpful Answer
confirmed by Prudenceman
‎19-06-2017 16:33

Re: Router "Guest" feature

Customers can't install anything onto the Virgin Media Hubs. Doesn't matter which Wireless network they have access to.

Any activity on the Guest network is still the ultimate responsibility of the account holder.
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Superuser
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Registered: ‎11-08-2009
Message 2 of 5 (346 Views)
Helpful Answer
confirmed by Prudenceman
‎19-06-2017 16:13

Re: Router "Guest" feature

[ Edited ]

Yes, they can.

The Guest feature is not designed to lock anyone out of the Hub 3.0 if they have unattended access. It's there to separate someone's access from the rest of the devices connected to the main Hub 3.0 network.

However if there are no other devices connected, gaining access to the primary SSID and password doesn't give anyone any additional access to your billing account or ability to change details or services.

**********************************
I work for Virgin Media - but all opinions posted here are my own
Settling in
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Registered: ‎19-06-2017
Message 3 of 5 (171 Views)

Re: Router "Guest" feature

Thanks. It was hacking the router for malware installation or other sinister purposes I was worried about. Is there any way round that risk?

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Superuser
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Registered: ‎11-08-2009
Message 4 of 5 (320 Views)
Helpful Answer
confirmed by Prudenceman
‎19-06-2017 16:33

Re: Router "Guest" feature

Customers can't install anything onto the Virgin Media Hubs. Doesn't matter which Wireless network they have access to.

Any activity on the Guest network is still the ultimate responsibility of the account holder.
**********************************
I work for Virgin Media - but all opinions posted here are my own
Community elder
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Registered: ‎28-08-2009
Message 5 of 5 (135 Views)

Re: Router "Guest" feature