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Brambles11
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Router problems

On several occasions each week, our router connection fails and end up having to disconnect & reconnect the power to get it working again.  Can we get our router checked and replaced if necessary?

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Dave_cq
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Re: Router problems

There's a possibility that it's a power levels issue, so to eliminate that first can you post your Upstream and Downstream data ... enter 192.168.0.1 in your browser to enter hub admin ... don't sign in, just click on Router Status.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Brambles11
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Re: Router problems

Hi

I'm sure this is very helpful if I only knew what the information meant!  Any suggestions would be gratefully received.

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Superuser
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Re: Router problems

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Forum Team
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Re: Router problems

Hi Brambles11,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and everything is looking healthy at the moment. Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Brambles11
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Re: Router problems

Hi Josh

Apologies for the late reply but we waited for a few days to check performance.  I have to say things appear to have settled down considerably, probably through a combination of checks & changes.  So, I won't make any more changes for the time being but I am intrigued when you say you managed to check our system - could you tell me what you checked & how, please?

Many thanks

Tony

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