For the last few weeks we have been having to regularly reset our router in order to get internet access. When the connection is restored the service is as expected. This really only started happening after our speed was upgraded.
Can you advise me how to proceed, as it is becoming a more and more regular occurrence.
The router was off at the time you checked - it is back online now. Also the entire internet connection drops out, wired as well as wireless. As I said, a reset usually gets us back immediately but it can be quite inconvenient
The router is now online, I can see that the downstream power levels are too low and the upstream is too high. As this can cause an impact on your broadband I would like to arrange an engineer appointment to adjust these for you.
I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.