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JFord047
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Message 1 of 12
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Router needing reset 2-3 times per day

I have checked the router levels and all seem correct (after the reboot), as an example, 9:00pm last night lost all connections, 1:00 am this morning lost the internet 3:00am this morning lost internet and once more at 07:30 lost the internet.

the first part to go is the Wi-Fi then after a while its the LAN connection. I seem to be getting a lot of port scans and Floods

Wed 28 Sep  08:00 BST  192.168.0.204   80   1   Auth Success - Web login successful
Wed 28 Sep  07:51 BST  62.253.131.203  68  1  DHCP WAN IP - 92.232.***.***
Tue 27 Sep  00:39 BST  110.249.208.86  37777  0  TCP- or UDP-based Port Scan
Mon 26 Sep  19:45 BST  109.188.125.14  0  0  ICMP Flood
Mon 26 Sep  11:19 BST  192.168.8.2  80  0   SYN Flood
Mon 26 Sep  11:06 BST  192.168.8.2  80  0  SYN Flood
Sat 24 Sep  15:49 BST  192.168.8.2  80  0  SYN Flood
Sat 24 Sep  01:21 BST  62.141.35.210  5084  0  TCP- or UDP-based Port Scan
Tue 06 Sep  20:01 BST  5.189.185.160  5087  0  TCP- or UDP-based Port Scan
Thu 25 Aug  10:57 BST  89.163.242.15  6093  0  TCP- or UDP-based Port Scan
Thu 25 Aug  04:21 BST  78.31.65.199  5082  0  TCP- or UDP-based Port Scan
Tue 23 Aug  18:31 BST  209.126.122.87  5079  0  TCP- or UDP-based Port Scan

I have the firewalls settings on High on the router but it seems to make no difference.

I also Seems to be affecting the Virgin Tivo box, press for the menu and it take sometimes up to a minute to get the TV menu up to change channel.

 

Its been going on for about a month now, but going from 1 - 2 times a week to now 4-6 times a day

 [MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

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Grizzle1
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Message 2 of 12
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Re: Router needing reset 2-3 times per day

I was having similar issues, however once my 2.0 Hub was replaced with a 3.0 Hub things *seem* to be better.

(*Seem* purely because Virgin have had area issues where I've had no internet regularly, but from what I can tell when my internet is working it's not dropping out so much).

Hope that helps.
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JFord047
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Message 3 of 12
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Re: Router needing reset 2-3 times per day

Nope Still happening, The iPhone's are spending more time on DATA than on WIFI.

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JFord047
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Message 4 of 12
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Re: Router needing reset 2-3 times per day

Sorry about that, Never noticed to be honest, Straight copy and paste while the router was unlocked
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mildenhall
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Message 5 of 12
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Re: Router needing reset 2-3 times per day

I assume you have a Shub2 or Shub2ac? Either (1) wait for a forum mod to check your power levels, (2) phone faults, or (3) post your power levels here.

If you have a shub 3, there is a known fault in modem mode similar to this. Turn your shub3 into router mode until you get a firmware update.

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Forum Team
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Message 6 of 12
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Re: Router needing reset 2-3 times per day

Hiya JFord047

 

Thanks for taking the time to post back on the community. It's nice to have you here.

 

I'm sorry to read that you are experiencing issues with your broadband connection.

 

From checking your connection, there are no faults reported and the network segment is running stable, which is good.

 

With the disconnections, do any of the lights change on the router at all? Does any of the data within the router settings i.e. downstream/upstream change at this time?

If you can post the network log for me please that would be great. 

In regards to the slow TiVo®, you can check this link for more information > Slow TiVo®

 

Hope to hear from you soon

Sam


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JFord047
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Message 7 of 12
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Re: Router needing reset 2-3 times per day

Sorry for the delay getting back, been a tad busy.

 

the lights remain as normal, they just stop blinking.

First its the Ipads, then the iphones then the wireless laptops the televisions, blue rays, and the heating controls and smart meters, normally always in that order, though admittedly Sometimes only the phones are being used. once they all stop the Wired  devices all come to a grinding halt.

Its not so bad when your in the house at the time, but when you are out and you expect the security system and the heating system to be operating protecting your home, and they have all locked up because the internet router has failed it gets annoying.

 

More so coming into winter, if we are away for a few days / weeks, then the only thing protecting the house from freezing is the Nest system, which is reliant upon an internet connection... one that kEEPS FAILING, so the simple choices are.

 

1. Remove the nest system and hard wire the system back to the old way.

2. Get a router that does not cut off a couple of times a day

 

Being fair... it has for the past 6 days only locked up on 3 occasions!

 

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JFord047
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Message 8 of 12
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Re: Router needing reset 2-3 times per day

Date
Time
Error Number
Error Description
04/11/2016
06:40:36 GMT
66050310
Auth Success - Web login successful.
03/11/2016
08:24:57 GMT
68010302
DHCP WAN IP - 92.232.
03/11/2016
08:24:03 GMT
68000407
TOD established
03/11/2016
08:23:43 GMT
82000200
No Ranging Response received - T3 time-out
03/11/2016
08:23:33 GMT
82000200
No Ranging Response received - T3 time-out
03/11/2016
08:23:30 GMT
82000200
No Ranging Response received - T3 time-out
03/11/2016
08:23:29 GMT
82000200
No Ranging Response received - T3 time-out
03/11/2016
08:23:22 GMT
84000510
Downstream Locked Successfully
03/11/2016
08:23:01 GMT
68010301
DHCP RENEW FAILED - Critical field invalid in response
03/11/2016
05:39:50 GMT
68010100
DHCP RENEW sent - No response for IPv4
31/10/2016
10:48:49 GMT
68010302
DHCP WAN IP - 92.232.
31/10/2016
10:47:43 GMT
68000407
TOD established
Time Not Established
Time Not Established
84000510
Downstream Locked Successfully
28/10/2016
12:04:46 GMT
68010302
DHCP WAN IP - 92.232.
28/10/2016
12:03:40 GMT
68000407
TOD established
Time Not Established
Time Not Established
84000510
Downstream Locked Successfully
28/10/2016
12:02:16 GMT
82000200
No Ranging Response received - T3 time-out
28/10/2016
12:02:15 GMT
82000200
No Ranging Response received - T3 time-out
28/10/2016
11:59:34 GMT
82000200
No Ranging Response received - T3 time-out
28/10/2016
11:59:34 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC

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JFord047
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Message 9 of 12
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Re: Router needing reset 2-3 times per day

yep Died again Yesterday,

Date

Time
Error Number
Error Description
06/11/2016
11:11:26 GMT
66050310
Auth Success - Web login successful.
05/11/2016
16:54:06 GMT
68010302
DHCP WAN IP - 92.232.***.***
05/11/2016
16:53:02 GMT
68000407
TOD established
Time Not Established
Time Not Established
84000510
Downstream Locked Successfully
05/11/2016
16:48:08 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:08 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:48:07 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:07 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:48:06 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:06 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:48:05 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:05 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:48:04 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:04 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:48:03 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:48:03 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:45:10 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:45:10 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC
05/11/2016
16:45:09 GMT
82000200
No Ranging Response received - T3 time-out
05/11/2016
16:45:09 GMT
82000700
Unicast Ranging Received Abort Response - initializing MAC

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 10 of 12
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Re: Router needing reset 2-3 times per day

Hi JFord047, 

Thanks for keeping us updated on your issues with your connection needing to be reset 2 - 3 times per day. I apologise for any troubles incurred.

I have tested your connection from here and everything looks great, no errors or time outs inside the Hubs logs and all of the power levels are where they should be.

Are you still having this trouble with your connection? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.

Also, when the drops occur, is there any noticeable change to the Hubs light sequence?

Does this occur on both wired and wireless connections or just one?

Take care, 

Thanks, 

Adam.


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