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alleycat
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Router login issues

Hi guys,

I'm struggling to get into my virgin hub login via it's homepage, I've tried using both the standard password it's come up with and the number for first time set up.

Previously when I first got the hub, logged in fine with the settings number, attempted to change the password, it appeared to go through, however when trying the 'new' password I attempted to setup to regain entry, it was denied.
The same again for my default password/number password

I've already tried the reset button a few times, can virgin externally reset the device?

Cheers

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alleycat
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Re: Router login issues

i still connect to the wifi with it's default password btw
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Forum Team
Forum Team
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Re: Router login issues

Hello alleycat

 

Welcome to our forum, are still having problems? We are not able to view or test the hub login from here sorry. If you are still having issues and a factory reset Resetting your Virgin Media Hub does not seem to help just let us know and we will send you a new one to try.

 

Thank you

Nicola

Virgin Media Forum Team
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