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Dukoi
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Router/broadband issues

Hi,

I've been having some issues with the router/broadband lately. The issue is that the broadband loses speed too 50kbs manytimes of the day, and i cant even connect to the 5g network. I checked all the cables and reset the router many times but it doesn't help at all. Is there any chance it could be the router that's broken? If Yes am i able to request a new one?

 

Thanks.

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Re: Router/broadband issues

hiya @Dukoi when you do a wired connection what results are you getting?, also to check on the hub if you could goto http://192.168.0.1 clicking router status, [no need to login] and if you could copy/paste the downstream, upstream, network log here.. dont worry about the formatting we can easily read it.
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Dukoi
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Re: Router/broadband issues

hi @paultechy , thanks for the quick reply. In wired connection theres everything stable.

 

Heres a downstream

Downstream
 	DS-1	DS-2	DS-3	DS-4	DS-5	DS-6	DS-7	DS-8
Frequency (Hz)	299000000	267000000	275000000	283000000	291000000	307000000	315000000	323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	13	9	10	11	12	14	15	16
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17
Power Level (dBmV)	0.89	0.65	0.52	0.86	0.70	0.85	0.73	0.76
RxMER (dB)	38.61	37.94	37.94	38.26	39.40	39.40	38.98	39.40
Pre RS Errors Reset Counter	325	731	967	981	1022	306	301	305
Post RS Errors Reset Counter	277	291	960	973	1022	306	292	305

Upstream

Upstream
 	US-1	US-2	US-3	US-4
Channel Type	2.0	N/A	N/A	2.0
Channel ID	2	N/A	N/A	3
Frequency (Hz)	31000000	N/A	N/A	24400000
Ranging Status	Success	Other	Other	Success
Modulation	64QAM	N/A	N/A	64QAM
Symbol Rate (Sym/sec)	5120000	N/A	N/A	5120000
Mini-Slot Size	4	N/A	N/A	4
Power Level (dBmV)	48.00	N/A	N/A	48.00
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	0	0	0	0
T4 Timeouts	0	0	0	0

Log

27/12/2016 12:46:11 GMT	27/12/2016 12:46:11 GMT	Error (4)	68010302	DHCP WAN IP - 92.232.45.19
27/12/2016 12:45:19 GMT	27/12/2016 12:45:19 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
27/12/2016 12:29:39 GMT	27/12/2016 12:29:39 GMT	Error (4)	68010302	DHCP WAN IP - 92.232.45.19
27/12/2016 12:28:46 GMT	27/12/2016 12:28:46 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
24/12/2016 22:59:56 GMT	24/12/2016 22:59:56 GMT	Error (4)	68010302	DHCP WAN IP - 92.232.45.19
24/12/2016 22:59:04 GMT	24/12/2016 22:59:04 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
24/12/2016 15:15:03 GMT	24/12/2016 15:15:03 GMT	Error (4)	68010302	DHCP WAN IP - 92.232.45.19
24/12/2016 15:14:09 GMT	24/12/2016 15:14:09 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
21/12/2016 23:48:53 GMT	21/12/2016 23:48:53 GMT	Error (4)	68010302	DHCP WAN IP - 92.232.45.19
21/12/2016 23:48:18 GMT	21/12/2016 23:48:18 GMT	Error (4)	68000407	TOD established
21/12/2016 23:47:56 GMT	21/12/2016 23:47:56 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
21/12/2016 23:47:54 GMT	21/12/2016 23:47:54 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
21/12/2016 23:47:50 GMT	21/12/2016 23:47:50 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
21/12/2016 23:47:43 GMT	21/12/2016 23:47:43 GMT	Notice (6)	84000510	Downstream Locked Successfully
21/12/2016 23:47:05 GMT	21/12/2016 23:47:05 GMT	Error (4)	68010100	DHCP RENEW sent - No response for IPv4
21/12/2016 22:05:44 GMT	21/12/2016 22:05:44 GMT	Error (4)	68010100	DHCP RENEW sent - No response for IPv4

Thanks

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