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Moderator
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Registered: ‎07-06-2016
Message 1 of 3 (622 Views)

Restored: Facebook and Instagram unavailable

[ Edited ]

Some customers may be experiencing intermittent access to Facebook and Instagram at present.

We're working to restore full access as soon as possible.

We'll update this thread when we have more information.

Moderator
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Registered: ‎07-06-2016
Message 2 of 3 (556 Views)

Re: Restored: Facebook and Instagram unavailable

Hi

Access to Facebook and Instagram should now be fully restored.

We apologise for any inconvenience caused, and will continue to monitor this.

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Sofa Bear
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Registered: ‎09-10-2014
Message 3 of 3 (514 Views)

Re: Restored: Facebook and Instagram unavailable

We have now investigated an issue which meant some Virgin Media customers were intermittently not able to access Facebook and Instagram. 

This was due to an interconnect router going down on Virgin Media’s network meaning that some of our DNS requests were not able to contact Facebook servers. 

Our fault has now been fixed and we apologise for any inconvenience caused.

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