I contacted Virgin media a month ago as I am getting disconnected at least once a day. Even my local ethernet and wifi no longer works. Apparently it is to do with the Cable and Wireless infrastructure which can cause problems with the black routers. I believe that the new white routers suffer less. I contacted Virgin media a month ago and offered to pay to replace the black router with the white one. I was promised a new router by post. Still nothing. I am disgusted with the cavalier attitude that Virgin Media treat their customers. My contract runs out very shortly and will be rethinking my choice of provider. DO NOT MAKE PROMISES IFD YOU DO NOT INTEND TO KEEP THEM
Thanks for posting and a warm welcome to the community.
My apologies that you are experiencing intermittent connection. I know how frustrating this can be and would like to help get this resolved for you.
I've managed to locate your account, the line and hub have come back as fine. There are no faults reported and there have been no time-outs reported since the router has been online.
When the broadband disconnects, do any of the lights change on the router at all?
Are you using a power line adaptor/another router at all?
If you can post your router information for me please this will help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.
Thanks for getting back in touch and sorry for the late response.
I've taken another look at your connection, and the network is running fine. I am unable to see any apparent issues on the network that would cause these disconnections. Has there been any more since you last posted?
Are you able to set up a Broadband Quality Monitor please as this will check the performance of the connection. If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.
With the 2.4 GHz network, have you tried to change the wireless channel to improve the connection?
Do as you have been asked and setup a think broadband ping monitor, it is an effective way of diagnosing issues, and it lets the forum admin team actually see whats going on as it can be the logs don't always clock everything.