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R89
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Requesting new SuperHub - Mine faulty

 Hi,

How can I get an upgrade for my Hub?

The WiFi drops all the time and it's driving me crazy

The line seems to be fine and stays connected. Smiley Happy 

Any advice?

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Re: Requesting new SuperHub - Mine faulty

Hi there R89,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the difficulties you're having with your Hub. Before we can replace it we will need to perform a few tests. May I ask if it's only the wireless connection that's bothering you, or do you notice if the hard-wired devices are affected too? Have you altered any of the settings of your Superhub at all?

Please get back to us so we can investigate further.

Take care.

Heather_J

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R89
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Re: Requesting new SuperHub - Mine faulty

LAN seems fine 

No settings which would impact. Most defaults there. Passwords and Guest WiFi setup and few port forwards for the LAN device 

There is 4 phones, 2 laptops 2 tablets connected to WiFi on average with only 4 out of them used at one time. 

The WiFi drops often at random times, doesn't matter on network use, be that minimal. 

Mostly using the Lan now due to this and Mobile Internet for other Wireless device, incorporating tethering. 

Many thanks 

 

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Re: Requesting new SuperHub - Mine faulty

Hey R89,

Thanks for a quick response Smiley Happy

I wonder if you've tried changing your wireless channel yet? Often this will help if the fault is caused by wireless interference in your home environment. If this doesn't help please let u know.

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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R89
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Re: Requesting new SuperHub - Mine faulty

Hi Heather,

 

Played around with that also. I was ready too boot the thing last night.

Considering putting another router in and make the Virgin one just a Bridge. 

Would rather not though.

Regards

 

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Re: Requesting new SuperHub - Mine faulty

Hi R89,

Before we look at replacing your Hub I would like to run some tests. I'd like to know if there are any network or Hub related issues evident that might be impacting on your connection.

I'm not able to locate your current Hub details though so have sent a PM (purple envelope icon, top right of page) requesting additional details. I'll look into this as soon as I receive your reply.


Jen
Forum Team



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