Facebook bods have sent me here to try to work out what is going on with my Superhub (VMDG480).
It all starts when the WiFi drops, as do the additional wireless routers used to extend the network round the house, usually couple of times a week, sometimes couple of times per day. The Wired network usually continues to work, but will eventually drop if you don't reboot the router.
We've probably been having this issue for a year, it's hard work trying to talk it through with the Support people on the phone after a busy day at work, especially when the Hub is behaving, so we've put up with a periodic 30 second reboot - the kids have become very proficient at it!
So I know you clever people will want to see various logs from the Router, so I would be pleased if you would let me know what is needed to try and sort out the problem.
Thanks for getting in touch though apologies for your wireless disconnections. I have attempted to test your Hub from here but I'm not able to retrieve any data. I wonder if you'd mind trying a factory reset of the Hub please?
If that doesn't help I would like to know what power levels the Hub is reporting:
Navigate to 192.168.0.1 in your browser
Don't log in - click on Router Status
The Downstream tab shows the downstream power levels
The Upstream tab shows the upstream power levels
Network log should detail any errors the Hub has incurred since rebooting
If there is an issue with the power levels then I'll arrange for an engineer visit. Otherwise I'll provide a replacement Hub on the basis that the one you have currently may be faulty.
Apologies as I seem to have missed your posted reply, thus why I'm only just replying. Thank you for providing the additional data. I suspect your Hub may be in need of replacing - it's one of the older models and, though there are no timeouts evident in todays' tests I can see it has only been online for a little over a day.
I have ordered a replacement for you, though we're not able to offer a like-for-like model. You'll most likely receive one of our newest Hubs, the Hub3.
Here is the general info regarding Hub delivery:
The new Hub should arrive within the next few days.
The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
Full setup and activation instructions will be included.
Keep me updated on how you get on. If you have any issue at all with the new Hub just post on here for support