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Registration failure, no internet (V3 Hub)

I was having trouble with the broadband. It show registration failure.

And i have try to use "check your service status", but it said my equipment was switched off.

This is the information of my equipment:

Hub 3.0 device information

The information below shows the current status of this Hub 3.0.

Standard specification compliant: DOCSIS 3.0
Hardware version: 10
Software version: 9.1.116V
Cable MAC address: **:**:**:**:**:**
Cable modem serial number: AAAP61801315
System up time: 0 days 0h:5m:19s
Network access: Blocked


Can you help me to check it?


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Message 2 of 2
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Re: Registration failure, no internet (V3 Hub)

Hello Irz,

Thanks for posting and a warm welcome to the community Smiley Happy

Sorry to hear about your recent connection problems. I can see that your Hub is online now, but your upstream power levels are out of range so I'd like to plan for an engineer to come and visit you.

I'll drop you a PM (purple envelope, top right) to confirm a visit.

Speak soon,

Take care.


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