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Forbes_m2
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Re: Internet drop out

Hi Scott,

I'm using wireless. Hub is one room and my laptop is the same floor down the hall. below are the logs.

 Cable Modem Status
Item Status Comments
Acquired Downstream

Channel(Hz) 258750000 Locked
Ranged Upstream Channel(Hz) 32600000 Locked
Provisioning State Online

Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 258750000 -0.7 38.6 256 qam 4
2 322750000 -0.2 38.9 256 qam 12
3 314750000 0 38.6 256 qam 11
4 306750000 -0.2 38.9 256 qam 10
5 298750000 -0.2 38.6 256 qam 9
6 290750000 -0.4 38.9 256 qam 8
7 282750000 -0.5 38.6 256 qam 7
8 274750000 -0.7 38.9 256 qam 6
9 266750000 -0.7 38.6 256 qam 5
10 250750000 -0.7 38.6 256 qam 3
11 242750000 -0.7 38.6 256 qam 2
12 234750000 -0.9 38.6 256 qam 1

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
35 32600000 ATDMA 46.8 16 qam 6400000 5120
33 46200000 ATDMA 46.8 16 qam 6400000 5120
Operational Configuration
General Configuration Value
Network access Enabled
Maximum Number of CPEs 1
Baseline Privacy Enabled
Docsis Mode Docsis30
Config file V0dea97109ea7aa00.cm
Primary Downstream Service Flow
SFID 29297
Max Traffic Rate 230000000
Primary Upstream Service Flow
SFID 29246
Max Traffic Rate 12700000
Refresh data

Network Log
Date And Time Error Number Event Description
2017-01-21 10:50:28.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-22 11:33:29.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-25 20:46:52.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-26 05:37:22.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-26 11:13:39.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-26 13:11:40.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-26 18:27:03.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 01:40:31.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 04:46:00.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-30 10:13:36.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-01-31 08:11:47.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-04 14:57:47.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 18:59:28.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-06 19:41:17.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-09 06:19:12.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-10 05:02:50.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-11 07:13:38.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-14 09:23:00.00 68010100 DHCP RENEW sent - No response for IPvx;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-15 12:44:58.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;
2017-02-16 17:58:19.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:x:xx;CM-QOS=1.1;CM-VER=3.0;

 

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Superuser
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Re: Internet drop out

Power levels look OK.  A few timeout errors in the log but they are days apart so probably not significant.

Without some corroborating evidence from a wired device dropping out then it could just be a wireless issue.

Wireless is easily disrupted by a number of external factors (Thickness of walls and building materials used within them, mirrors, fish tanks, cordless phones, baby monitors, microwave ovens, a neighbour's wireless router, etc.) so it is not something VM can control or guarantee, no ISP can.  The VM hubs, like all free ISP routers, are basic devices that for some people are fine but for others not so much.  The only thing VM will suggest is trying different wireless channels, they have a guide here.

There is also a sticky post at the top of this board with good advice:
http://community.virginmedia.com/t5/Networking-and-wireless/Getting-a-better-Wireless-Network-Signal...

One option might be powerline adapters.  These use the electrical wiring in your house to create a wired network without the need for long cables.  They are rarely as fast as the manufacturer's claim but are a lot more stable and less prone to interference than wireless.  Some provide just wired connections and others come with additional wireless built in to allow you to create a wireless access point in parts of the house where the wireless signal is poor.   Some powerline adapter reviews here:
http://www.pcadvisor.co.uk/test-centre/network-wifi/20-best-powerline-adapters-2016-uk-3490638/


Another option to improve your wireless is with a third party router.  It is what I and many other customers do and it can make a huge difference.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Superuser
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Re: Internet drop out

@Forbes_m2 I replied thinking you were the OP on this thread and not realizing that you had hijacked the thread.

@ModTeam Could you please move the reply from @Forbes_m2 and my response to another thread to avoid confusion with the OP's issue.  Thanks.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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