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lukeomalley99
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Re: Internet cutting out every 5 minutes

I am a student so i use my wifi a lot, however the internet keeps cutting out and its getting on my nerves. It cuts out every single day, nearly every 20 mins, it goes down for around 10 seconds and then comes back online but it shouldn't do that and i want to know why it is! I have the super hub router


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lukeomalley99
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Re: Internet cutting out every 5 minutes

Thats where im having the problem, i have ethernet connected and the connection actually cuts off from the internet and then reconnects. I have tried to connect to wifi via wireless but it says it cant connect
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ade555
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Message 2 of 9
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Re: Internet cutting out every 5 minutes

Just lift your router up and have a look on sticker what model of Super hub you have, this is well know problem with SH2, if you have that one then speak to virgin and get one replace for SH2ac.

 

Hope it helps

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lukeomalley99
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Message 3 of 9
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Re: Internet cutting out every 5 minutes

I have lifted it up and it says hub 3.0, does that mean its not a superhub?

Thanks for the help by the way
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stevedh2
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Re: Internet cutting out every 5 minutes

Its a SH3.. I have one... its supposedly their latest best version... howver its bad on latency until intel sort their fix.

1stly though to determine if your problems is with your wifi or with the internet, how is your connection when connected via an Ethernet cable?

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lukeomalley99
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Message 5 of 9
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Re: Internet cutting out every 5 minutes

Thats where im having the problem, i have ethernet connected and the connection actually cuts off from the internet and then reconnects. I have tried to connect to wifi via wireless but it says it cant connect
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MrHalfAsleep
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Message 6 of 9
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Re: Internet cutting out every 5 minutes

This isn't VM's fault.  More here: http://www.ispreview.co.uk/index.php/2016/12/intel-working-fix-virgin-media-superhub-3-router-latenc...







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Forum Team (Retired) Adam_L
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Message 7 of 9
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Re: Internet cutting out every 5 minutes

Hi lukeomalley99, 

Thanks for the post! I am sorry to hear that your internet has bee cutting out every 5 minutes, I apologise for any inconvenience caused.

Let me take this opportunity to give you a warm welcome to our forum community! It's great to see so many new faces around here.

I have tested your connection from here and I can see that your Hubs logs show a lot of time outs inside and an engineer will be required to attend resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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mrplum
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Re: Internet cutting out every 5 minutes

Similar problems but only on some devices. 

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Forum Team
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Re: Internet cutting out every 5 minutes

Sorry to hear this mrplum,

 

I've checked things from this end for you and everything appears to be within range at the moment.

 

Are you still experiencing trouble with your connection?

 

Nat_J


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