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harris186
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Randomly getting packet loss

Okay nothing changes on my computer but randomly throughout the day ill experience really high ping and like 10% packet loss but majority of the time its consistent at like 0.1% packet loss and 29 ping i have the 200mb/s deal and seam to get it majority of the time.

Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
25800000
Locked

 

 

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Forum Team (Retired) Adam_L
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Re: Randomly getting packet loss

Hi harris186, 

Thanks for the post! I am sorry to hear about your issues with randomly getting packet loss, I apologise for any inconvenience caused.

I have tested things from here and I noticed that your Hubs logs show a few T4 time outs, I would like to arrange for an engineer to attend and investigate this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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