At the moment there are 7 devices connected, which is a bit over the average. Since August nothing has changed in terms of usage. Same devices used more or less identically, usually not more than 3 are used at the same time.
In terms of bandwidth, I´m not sure how to check that on a Macbook or inside the router. Connected by ethernet shows 100 mbps but unsure about wifi.
In case it helps, this is the software version: 9.1.116V
it´s currently set in automatic, it´s supposed to choose the best one...
It´s not a weak signal problem as it happens 1 meter away from the Hub. It´s happening right now. My macbook has connection but my girlfriend´s macbook only works if I disconnect mine. When I reconnect mine her´s stops working.
it works on her iphone at the moment but not in mine...
It really seems like a defective Hub to me, but it worked so well for months.. it´s frustrating.
Auto is great for uncontested areas, not so hot where there are various conflicting devices.
Try setting it manually by using a sniffer- distance to the HUB is pretty much irrelevant, spatial positioning is more an issue with devices in the same room. That should improve wireless connectivity.
Check your DHCP server is running on the HUB. Check the two macs aren't trying to use the same IP, and that they are set to acquire an IP by DHCP
If its still not working after that, Ill escalate to staff for you.
I have been testing it today with 2 macbooks. For 2 hours all went well, but then suddenly one lost connection (Ip address 192.168.0.20) . The other one with IP address ending in 21 was working fine. I turned off wifi on the second one, and the first one started to work again.
Turned on wifi again, and it was not working... For the next 30 min it was impossible to have both working at the same time (still different ip addresses...) . After a while and running the diagnostics 4 or 5 times, both work again.
If you could escalate this I´d appreciate that, otherwise I can give them a call tomorrow.