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wiredwrong8
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Random disconnections and flaky access

Hiya. Hoping for a bit of help.

Relevant info pasted below. But for months now, there has been random disconnections (second from bottom light flashes green). After a reboot, all is fine but the network is real flaky. I hope someone can resolve.

Tracert details

Tracing route to star-mini.c10r.facebook.com [31.13.90.36]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 20 ms 10 ms 10 ms aztw-core-2b-xe-113-0.network.virginmedia.net [62.252.231.209]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 30 ms 17 ms 24 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
8 16 ms 54 ms 18 ms tcl3-ic-3-ae0-0.network.virginmedia.net [62.255.64.238]
9 45 ms 34 ms 33 ms m413-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.157]
10 19 ms 20 ms 28 ms po111.asw02.lhr2.tfbnw.net [157.240.33.118]
11 22 ms 35 ms 34 ms po222.psw01d.lhr3.tfbnw.net [157.240.35.237]
12 24 ms 22 ms 20 ms 173.252.67.187
13 88 ms 19 ms 21 ms edge-star-mini-shv-01-lhr3.facebook.com [31.13.90.36]

Trace complete.

Tracing route to www.virginmedia.com [62.254.123.91]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 18 ms 10 ms 12 ms aztw-core-2b-xe-113-0.network.virginmedia.net [62.252.231.209]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 78 ms 16 ms 18 ms manc-bb-1d-ae0-0.network.virginmedia.net [62.254.42.118]
8 211 ms 206 ms 95 ms know-dcore-1b-pc1.network.virginmedia.net [212.43.162.54]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * routerlogin.net [192.168.0.1] reports: Destination net unreachable.

Trace complete.

Modem details

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 18 19 20 21 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 9.97 10.20 10.38 10.26 10.41 10.33 9.76 10.04
RxMER (dB) 37.36 37.94 37.36 37.36 38.26 38.26 37.94 37.94
Pre RS Errors 512 369 343 328 300 339 320 429
Post RS Errors 390 320 329 316 300 339 309 426

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 47 N/A N/A 48
Frequency (Hz) 45800000 N/A N/A 53700000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 45.00 N/A N/A 45.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Network Log

First Time Last Time Priority Error Number Description
23/01/2017 19:19:23 GMT 23/01/2017 19:19:23 GMT Error (4) 68010302 DHCP WAN IP - ********
23/01/2017 19:18:41 GMT 23/01/2017 19:18:41 GMT Error (4) 68000407 TOD established
23/01/2017 19:18:31 GMT 23/01/2017 19:18:31 GMT Notice (6) 84000510 Downstream Locked Successfully
23/01/2017 19:18:14 GMT 23/01/2017 19:18:14 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/01/2017 19:18:12 GMT 23/01/2017 19:18:12 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/01/2017 19:18:09 GMT 23/01/2017 19:18:09 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:09 GMT 23/01/2017 19:18:09 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:08 GMT 23/01/2017 19:18:08 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:08 GMT 23/01/2017 19:18:08 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:08 GMT 23/01/2017 19:18:08 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:08 GMT 23/01/2017 19:18:08 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:08 GMT 23/01/2017 19:18:08 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:07 GMT 23/01/2017 19:18:07 GMT Warning (5) 84020200 Lost MDD Timeout
23/01/2017 19:18:04 GMT 23/01/2017 19:18:04 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
23/01/2017 19:18:03 GMT 23/01/2017 19:18:03 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
23/01/2017 19:00:29 GMT 23/01/2017 19:00:29 GMT Error (4) 68010302 DHCP WAN IP - **********
23/01/2017 18:59:46 GMT 23/01/2017 18:59:46 GMT Error (4) 68000407 TOD established
23/01/2017 18:59:40 GMT 23/01/2017 18:59:40 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/01/2017 18:59:34 GMT 23/01/2017 18:59:34 GMT Notice (6) 84000510 Downstream Locked Successfully
23/01/2017 18:59:25 GMT 23/01/2017 18:59:25 GMT Error (4) 84000600 RCS Primary DS Failure

 

Hope to hear soon.

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Random disconnections and flaky access

Hi wiredwrong8,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issues with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004076223). Our technicians are working to get this resolved and have set a review date of 5th April.

 

I can also see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh 


Tech fan? Have you read our Digital life blog yet? Check it out



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wiredwrong8
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Re: Random disconnections and flaky access

Can anyone help? Mods jumped on the post (my bad). More info needed?

Thanks.

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wiredwrong8
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Re: Random disconnections and flaky access

Still looking for help with the issue. Maybe if I provide a little more info. I have this graph from thinkbroadband that measures the network quality to the router.

c1657479140bc99a7d45f7700c827b88-25-01-2017.png 

Hope it helps.

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wiredwrong8
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Re: Random disconnections and flaky access

I'm still looking for some resolution. Is more info needed?

Thanks

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Helpful Answer

Re: Random disconnections and flaky access

Hi wiredwrong8,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issues with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004076223). Our technicians are working to get this resolved and have set a review date of 5th April.

 

I can also see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh 


Tech fan? Have you read our Digital life blog yet? Check it out