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MAT2
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Problems with 5G

I have spent most of today trying to access 5G on both of my windows laptops. Yesterday it was fine. Today I can only get 2.4. I contacted technical help by phone and spent some time following instructions from the (trying to be helpful) technician. He was very patient but could not solve the problem. I can get 5G on my ipad. Also, I now have to be in the same room as the router to get even 2.4. Is there a solution to this problem.

MAT2

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deviousiphone
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Re: Problems with 5G

I assume you have tried switching wireless channels? Also have you renamed the 5G SSID wireless name so you can identify the 2.4G and 5G as different wireless connections?
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MAT2
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Re: Problems with 5G

Thanks for the response. Answer to your queries - yes and yes. I am giving up trying for tonight.

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Forum Team
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Re: Problems with 5G

Hey there deviousiphone,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear that you're having problems with your 5G wireless network. Apart from your laptops, are other devices able to access the 5G network?

 

Hope to hear back from you soon,

Take care.

Heather_J

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