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domov2
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Problems signing into websites using username and password over WI-FI

Hello All,

I have a very weird issue where certain websites (eBay) that require me to login with a username and password, dont actually sign in once i enter my username and password. This only happens when connected to Wi-Fi. If I use the data from my mobile provider, I can sign in perfectly fine. 

When asked to sign into a website, i enter my username and password correctly. Click confirm and then the website asked me to enter my username and password again. My username and password is correct. Ive entered my details manually and also saved it in the browsers settings

This affects all devices connected to Wi-Fi

This affects all browsers I have tried to use

To try and resolve this issue, I've cleared my cache and history, restarted my router, disabled the Virgin Hub firewall 

This is a very irritating issue. Ive called Virgin, but the issue still hasn't been resolved. Any suggestions? 

Im using the Virgin Super Hub 2.

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domov2
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Re: Problems signing into websites using username and password over WI-FI

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Re: Problems signing into websites using username and password over WI-FI

Hey there domov2,

 

Thanks for posting and a warm welcome to the community Smiley Happy

 

Sorry to hear about your recent connection problems.

 

I did hear about this fault and I believe this has since been resolved. Please drop me a PM (purple envelope, top right) if you're still struggling and I will be more than happy to investigate further.

 

Thanks again for getting in touch,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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domov2
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Re: Problems signing into websites using username and password over WI-FI

Hello Heather,

 

Issue has not been resolved. Ive tried various sites this morning without any luck. Ill drop you a PM

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