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Pangedibs
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Problems connecting TV to Router

Since we had Virgin installed around 6 weeks ago (replacing Sky) our second TV in the kitchen has had problems finding our router. It cannot see the wifi - never had any issues before with Sky router. Any ideas? Thanks very much
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Re: Problems connecting TV to Router

Hi there Pangedibs,

 

Thanks for joining the community, welcome!

 

Always great to see new customers popping by Smiley Happy

 

Sorry to hear about the problems with the connection to your kitchen TV. This could be a wireless range or interference issue. Could you please try and change your operating wireless channel and let us know if that helps. You'll find all the instructions you need on our help article - Changing the Virgin Media router's wireless channel / frequency.

 

Let us know if this helps,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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