I've been in this situation for a week now.
Related post: http://community.virginmedia.com/t5/Networking-and-wireless/Broadband-down-for-1-week-now-March-2017...
Hi there Debee,
Welcome to the community and thanks for posting.
Sorry to read you are having an issue with your broadband connection.
I would like to check this in more detail, however I was unable to locate your account. If you can send me a Private Message confirming your address I can look further into this for you.
Hope to hear from you soon
New around here? To find out more about the Community check out our Getting Started guide