I have followed all the advice on here on how to open specific ports on the new superhub 3.
The last point of call was to the helpdesk on Sunday. Got to Level 2 support to be told he couldn't help as they had not been trained on the new hub and I would get a call back. Still waiting so I called back tonight to be advised Virgin don't support port forwarding and it general terms I have to live with it.
All I want to do is access my Plex media server when away from home. I have no trouble when I am contacted to the WIFI but as soon as I am away or any member of my family try and sign on they cant see the server.
I never had this issue with SKY.
I have used several tools to check the port is open and all come back negative.
so I am stuck with a router and service that doesn't work and not supported by Virgin apart from on the forums.
I am sorry but that is shocking!
Other customers in your situation have spoken to VM and got a super hub 2 or 2ac sent out instead. Suggest you give them a call and see if they can do the same for you.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.