The router position was chosen years ago to suit my PC.
The old Tivo setup worked perfectly, but the new V6 boxes need a broadband signal, and the router is in the wrong position for this.
The network diagnostics report 17% signal or less, and this prevents me from accessing many features.
I have spoken to your "help" people who have just given up, and advise me there is nothing they are prepared to do.
They suggest I can install a powerline broadband extender. I have one for a second PC which is excellent.
I have failed to set up extenders to serve the V6 boxes, and there is no help from Virgin.
I am paying for a service I'm not getting.
Can anyone help?
[MOD EDIT: Subject heading changed to assist community]
Hi and thanks for your suggestions. It's too far for an ethernet cable unless I drill the wall and run it outside the house!
Also, I have a BT powerline setup upstairs, feeding another PC, but I think downstairs must be on another circuit, as I'm not getting any joy there.
I'll keep plugging!