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sg1234
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Poor quality netflix

Hi, I recently had 100Mps broadband installed (2 days ago) and i am trying to stream Netflix through my amazon fire tv. The streaming quality seems to change between high quality and low quality numerous times when watching a show. I used to have non fibre sky broadband running at approximately 11Mps and never had this problem. Please can you help. Thank you.

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kevnjohn
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Re: Poor quality netflix

I also stream Netflix my smart TV and I also face similar kind of problem, actually the basic reason is the internet speed. I think you should contact to your ISP over this problem.

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sg1234
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Re: Poor quality netflix

Kevin, thank you for your response. I am contacting my ISP, it is virgin media, hence why I have on the virgin media forum!
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Superuser
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Re: Poor quality netflix

Have you run any speedtests since getting installed? What are they saying?

Is it an actual FireTv box, in which case I assume you have it hardwired to the Hub?

Or is a Firestick?

If the latter I assume your using WiFi?

Let us know and we can point you the right way from there...

 


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sg1234
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Re: Poor quality netflix

Hi, it's a fire TV box connected via wifi to the router. I have run various speed tests and they show 100Mbps. I have run the online virgin media test, this shows now problems. Thanks
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Superuser
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Re: Poor quality netflix

LOL I have one and didnt realise it was WiFi capable?

Have you tried it wired?

 


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sg1234
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Re: Poor quality netflix

I have tried it wired. Still seems to be the same issue.
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Moderator
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Re: Poor quality netflix

Hey sg1234,

Welcome to the community Smiley Happy I'm sorry to hear you're experiencing problems streaming Netflix through your Amazon Fire TV box.

I've run some tests this end everything looks good with both the hub and network segment, which is to be expected given the speed test results. Out of interest, do you stream through any other apps on the box? Do these suffer streaming quality problems the same as Netflix? Does Netflix stream OK on other devices?

If you could let us know a bit more info we'll see what we can do to help.

Kev

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