Over the past few months, the property I reside within has had issues with our speeds and connection to the Superhub 2ac.
There are six of us each with multiple devices from phones, laptops, tablets to desktop pcs. The majority connect via the WiFi to the 2G, some on the 5G and one device via powerline Ethernet.
We have not had much in the ways of error messages recorded on the network log just sporadic T3 and MDD timeouts and the router/hub often having to re-establish the downstream.
Here are the current readings for network status as I can only average 14Mbps with a relatively empty house, the downstream channels look underpowered to me but I don't know for sure:
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
While the upstream look a lot healthier and would agree with the full 6Mbps upload speeds I have been recieving.
Upstream ChannelsLock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateLocked437600000 HzATDMA52.3 dBmV64QAM6400000 Hz5120 Ksym/secNotLocked00 Hz 0 dBmV 0 Ksym/secNotLocked00 Hz 0 dBmV 0 Ksym/secLocked531000000 HzATDMA51.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Been unable to put it into a table.
Go to Answer
Downstream all channels aren't locked and the ones that are have power levels and SNR too low.
Upstream is on the high side as well.
You'll need to get someone out to look at it. Probably best phoning as the forum staff can take over a week to respond.
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Welcome to the Community!
Really sorry to hear you've had trouble with your connection.
I've located your account and I can see you've called up and spoken to our team . Have you had any trouble since or is the issues resolved?
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Hello again PanicStation84,
Thanks for the update
Great to hear normal service has been restored. I really appreciate that you've kept us in the loop.
Please remember where we are if there's ever anything else you need help with.