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Cookie4Ever
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Ping problems

Hello, since I started using Virgin Media internet I'm having ping problems in online gaming.

Every few minutes my game completely freeze for 2-3 seconds, that's very disturbing.

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I've run a ping test for google.co.uk, clearly you can seee it jumps like every minute at at least 100ms.

Test was run when no one was using internet at home.

Any ideas?

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Re: Ping problems

Hi Cookie4Ever,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read you are having issues with high pings during online gaming.

 

I've checked your connection, the line and hub have come back as fine. The network segment is running stable which is good.

 

Does this happen on all games?

Is the device whether PS4, Xbox or PC, connected via wired or wireless?

Are you able to post some trace routes please?

 

Let us know how you get on

Sam


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