POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...
Is there a benefit for latency with the 1gig broadband virgin media?Does it use docsis 3.1?
Yesterday installation of your services were being carried out on the main road at the top of our private driveway. Your team decided that It was a sensible move to completely block access to our driveway meaning that both myself and one of our neigh...
Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...
Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...
Hi TeamMy son has been complaining of poor WiFi speeds in his bedroom and lag when he is gaming.I'm on the 1 Gigabit package with Volt and used the VM Connect app to check the WiFi speeds in his room and this shows that he is only getting 18mbps down...
Sorry for the vague title, but I don't really know what the issue is and it's driving me mad! I've had the HUB 5 with 1 additional 'Pod' and it's been fantastic, no issues at all. Then all of a sudden this week something changed that has interfered w...
I now have a new Hub 3 with 350 Mbps. I am getting speeds on my mobile of abot 250 Mbps near the hub and pretty good round tge rest of the house (I have 3 pods). However the speed on my PC which is connected by Ethernet cable is only 100 Mbps. Why...
I have searched through the previous posts on this subject but cannot find a suitable answer other than one which is at least 6 montgs old which Virgin were meant to be rectifying on an urgent basis. VM Connect worked perfectly with my old Hub 3 bot...
I received a new Hub 3.0 yesterday and whereas I could previously use the Connect app to measure hub and device speed, it no longer connects to the hub. I have ceared cache, removed and re-installed app but sti not recognising the hub so it sees thi...
