I'm trying to access the admin controll settings panel and the password is clearly shown on the bottom of my router but when I try to type the admin panel password in it says the password is incorrect? I have also pressed forgot password and typed my email address in to reset the password but no email has been sent to me
You could try a pinhole factory reset that should reset all passwords back to the defaults, but it will also wipe any wireless config changes that may have made in the past.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Looking on the underside of the SH3, look for WiFi password box. Below this in a smaller box is an all number 8 digit code, this 8 digit code is the one to enter! [Unable to locate the recent post that highlighted the actual location]