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chrisdarkfire
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PL4 8 - Anyone from VM able to give a non-conflicting answer?

Arrive home to card through door from VM which says...

Been working in street - your broadband is now broken now need to come into house to fix (paraphrased)

Tech name and told to ring 151 and quote RPBLOCK

After 30 minutes 4 different people and finally demanding a manager I'm told the whole of PL4 is out and fix is estimated as 14th March. We will get refunds etc etc

However status says no issues in area - friends in area including one only 30metres away has no issue.

So seems phone support are completely in the dark.

What the beep am i supposed to do now?

Chris

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Andrew-H
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Re: PL4 8 - Anyone from VM able to give a non-conflicting answer?

Rpblock (return path block?) is when they disconnect your connection due to interference coming from your property onto the network. This needs a tech visit to your property. If there was a problem with a 7 day fix, I wouldn't think that would be a total loss in the area which would prevent a tech booking. If this was me, I would be phoning virgin again and getting a tech booked. Any resistance on the phone, then ask precisely what the problem is in the area, and get a reference number. If the problem is a total loss, the timescale should be something like 4/8 hours (less than 24 anyway). 7 days sounds like a slow speed or intermittent broadband, so make it clear that you have no connection.

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These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)

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Andrew-H
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Re: PL4 8 - Anyone from VM able to give a non-conflicting answer?

Rpblock (return path block?) is when they disconnect your connection due to interference coming from your property onto the network. This needs a tech visit to your property. If there was a problem with a 7 day fix, I wouldn't think that would be a total loss in the area which would prevent a tech booking. If this was me, I would be phoning virgin again and getting a tech booked. Any resistance on the phone, then ask precisely what the problem is in the area, and get a reference number. If the problem is a total loss, the timescale should be something like 4/8 hours (less than 24 anyway). 7 days sounds like a slow speed or intermittent broadband, so make it clear that you have no connection.

***********************************

These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)
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chrisdarkfire
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Re: PL4 8 - Anyone from VM able to give a non-conflicting answer?

Hi Andrew

Thank you very much for that, makes perfect sense and ties in with my thoughts and feelings but I had no knowledge to back it up.

Now the fight to get through to someone!

Cheers

Chris

 

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