Virgin customers in "area 21" are without or close to no internet for for an expected 14 days. In addition to these, there will be additional ongoing repairs to the network that are expected to be completed by June 2017. I have been getting less than 1% of my paid for internet speed up to a week now. Virgin does not care about the problems that this may cause their customers and just state "it takes as long as it takes to fix the problem. There will be compensation for the individual days of no-service."
I don't care about the minimal compensation offered, as it does not weigh up against the massive inconvenience caused by not being able to use the internet for my job. Don't forget that Virgin has the means to provide us with an alternative internet access via their mobile network. It is not that they "cant" but rather they "wont" help us, as this would be too much of an inconvenience to them.
How can i get VM to provide me with a letter of "deadlock" so that I can escalate this to the ombudsman?